How to request exclusion for another person

We often gamble to relax, enjoy a good moment, or have some fun. But sometimes, you may feel concerned about a loved one whose gambling habits are taking up more space than expected. Bringing up the subject isn’t easy. However, in Belgium, there are concrete solutions to protect someone in difficulty, such as requesting exclusion through the Belgian Gaming Commission.

In this article, Chip explains how this process works, when it can be considered, and how to approach it with care.

Gambling exclusion: what does it mean?

In Belgium, access to games of chance is strictly regulated. Certain individuals can be banned from gambling to protect them. This exclusion is managed through the EPIS system (Excluded Persons Information System). It’s a database used by casinos, gaming halls, and online casino platforms to check whether a person is allowed to gamble.

👉 If a person is registered in EPIS, they can no longer access:

• land-based casinos;
• gaming halls;
• betting shops;
• online gambling platforms.

Who can request an exclusion?

Several situations exist:

• the person themselves (self-exclusion);
• a court decision;
• certain professions (automatic restriction);
• a third party, such as a loved one.

When should you request exclusion for a loved one?

Requesting exclusion for someone is a significant step. It can be considered when certain behaviors become concerning.

For example:

• financial difficulties linked to gambling;
• debts or unpaid bills;
• isolation or family tensions;
• loss of control over gambling time.

👉 If you recognize these situations, requesting exclusion may help protect the person concerned.

A structured and serious process

A third-party exclusion request is more strictly regulated.

Why?

Because the person concerned must have the opportunity to express their point of view before a decision is made.

This involves:

• a longer procedure;
• an assessment by the Belgian Gaming Commission;
• a possible hearing of the person concerned.

How to request exclusion for another person

Here are the steps to follow:

1. Complete the form

You must fill in the electronic form available via the Belgian Gaming Commission .

👉 If you cannot use the online form, a paper version is available.

2. Sign the request

Two options:

• digital signature using your ID card;
• handwritten signature.

👉 With the paper version, a copy of your ID card is required.

3. Submit the file

You must then send the form via the BGC contact page or by registered mail to Brussels.

4. Follow-up of the request

Once the request is submitted:

• you receive an acknowledgment of receipt;
• the person concerned is summoned;
• they can express their position before the decision.

👉 The BGC then reviews the situation before making a decision.

How long does the exclusion last?

If the request is accepted:

• the exclusion lasts at least 1 year;
• the person can later request its removal;
• this request must be justified;
• the third party can also provide their opinion.

A process to approach with care

Requesting exclusion for a loved one is not a punishment. It’s a protective measure. It can be difficult to initiate, but it fits within a responsible gaming approach and a supportive mindset.

👉 Before starting the procedure, it is often recommended to:

• talk about it with the person concerned;
• seek support from a professional;
• look for solutions together.

Responsible gaming, a priority in Belgium

The EPIS system and exclusion procedures are part of the tools put in place to regulate online casino gambling in Belgium.

The objective is clear:

👉 allow players to stay in control;

👉 protect vulnerable individuals;

👉 encourage healthy and balanced gambling habits.

FAQ – Gambling exclusion for a loved one